Little Gift Company Delivery

DELIVERY

Delivery Times

All orders recieved before 1pm are processed the same day. Personalised gifts are made just for you and are dispatched within 2-5 working days, therefore please allow from first ordering to receiving your gift 7-10 working days.

Most of our items are shipped using Royal Mail 1st class delivery although a courier may sometimes be used, We will send you an email once your item has been shipped to you. Any items which may have a longer delivery than mentioned here will be stated as such in the product description.

If ordering for a special occasion please order in plenty of time to avoid any delays in postage.

Delivery Charges

For the vast majority of our gifts the first Item in your order will cost no more than £3.49 (some items only cost £2.49) for delivery. Each additional item you order and pay for at the same time will only cost an extra £1.00 delivery

Some heavy or expensive items may cost up to £5 for delivery, You will be notified of any delivery charges in the cart before you enter your payment details.

Delivery Areas

Currently we are only able to ship to UK addresses, These include...

Mainland England
Wales
Scotland
Northern Ireland (aslong as your address has a post code)

If you live outside these areas and continue to place an order we will contact you with any aditional delivery charges which may apply before processing your order (please note this may add to the delivery times stated above) If you do not wish to pay the extra amount then we will cancel the order and refund the whole amount already paid.

Cancellation

You have the legal right to cancel your order within 7 working days of receiving the goods. However, this does not apply to personalised or customised items made specifically for you. The same applies to perishable goods, audio or video recordings or computer software which has been opened.

Returns

Personalised Gifts have no intrinsic value once personalised and as such we urge you to take great care that no mistakes are made when ordering from our website as we cannot accept returns once the item has been personalised.We will cut and paste the information you supply us in order to fulfil your order. We often contact customers if something doesn't look 'right' but the responsibility does lie with yourself and not us.

By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

All other items except those mentioned above may be returned within 7 days, always email us first so that we can provide you with the correct return address, CLICK HERE to contact us and please state the order number, your name and any other details you feel may be relevent.

Incorrect, Damaged or Non-delivered Items

If an order arrives incorrect, damaged or does not arrive at all then please CLICK HERE to contact us so that we can follow up your enquiry.

We cannot refund the postage cost incurred in returning goods (unless faulty) and we would strongly suggest you consider recorded delivery or at the very least obtain a (FREE) proof of posting as we cannot accept responsibility for goods that we don't receive. Please always inspect your goods as soon as you receive them and notify us as soon as possible, within 7 days if there are any problems.

For damaged or faulty items we will require photographic proof from yourself so that we can investigate further. We will be unalbe to help untill we receive your photos.

Please always contact us first before returning an item so that we can provide you with the correct returns address.

Additional Information

Some deliveries may require a signature. If delivery is delayed as a result of there being no one present to receive the package, or for any reason you refuse delivery you will not be refunded the delivery rates and may need to pay the delivery costs again if your order is returned to us undelivered.

We aim to give 100% customer satisfaction so if you are unsure about anything or just have a question then please CLICK HERE to email us